Terms & Conditions

These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Cornwall Discovered (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. By making a booking (paying your deposit or any other value to the booking), the first named person on the booking agrees on behalf of all persons detailed on the booking that:-


  • They have read these terms and conditions and has the authority to and does agree to be bound by them for themselves and all party members;
  • They consent to our use of information in accordance with our Privacy Policy;
  • They are over 18 years of age and placing an order for services with age restrictions declares that they and all members of the party are of the appropriate age to purchase those services

Booking and Paying For Your Arrangements

A booking is made with us when a) you send your deposit confirming to us that you would like to accept our quotation; and b) we issue you with a Booking Confirmation. We will collect a non-refundable deposit of 10% per booking, in order to protect our local service providers. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a Booking Confirmation that will confirm the details of your booking. The balance of the cost of your arrangements (including any applicable surcharges) is due not less than 90 days prior to scheduled departure . Full balance will be collected if booking inside of 90 days (or 24 hours if booking a day experience). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in these conditions will become payable. We accept BACS payments and all major debit and credit cards excluding AMEX.

Accuracy and Live Information

We endeavour to ensure that all the information and prices on our website and partner sites are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

Travel Insurance

Adequate travel insurance is strongly recommended for your self-guided and guided tours with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness and any other considerations you have. You should provide us with your travel insurance policy details within 7 days of your booking date or immediately if made within 7 days.

Pricing

All prices published in our marketing material and our website are for guidance only and are based on variable seasonal pricing. Although every effort is taken to ensure prices are accurate at the time of publication we cannot guarantee these prices. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking. We reserve the right to alter or correct errors in any quoted or published prices at any time prior to a contract between us coming into existence and to correct errors in the prices of confirmed bookings.

Once the price of your chosen holiday has been confirmed on your confirmation invoice then subject to the correction of errors, we will not increase or decrease the price. Any administration fees occurring from ‘changes by you’ will be added to the value of the booking and will be payable within 7 day of the change being made. Administration fees are non-refundable.

Jurisdiction and applicable law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.

Changes by You

If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to the extra costs incurred, costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you (see cancellation by you). If you are prevented from travelling it may be possible to transfer your booking to another suitable person or we may be able to offer a date change for your holiday,  provided that written notice is given.  An administration fee will be charged along with any other costs we incur from local suppliers, details available upon request.                                    

Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

If you Cancel

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing as soon as possible. Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it.  Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding any amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling):-

Self-Guided & Guided Tours:

Period before departure when notification is received:

More than 90 days 10% (Deposit)  

61-90 days 25%

31-60 days 50%

15-30 days 75%

14 days or less or no show 100%

Day Experiences:

Up to 24 hours before - 20% (Deposit)

Day of departure - 100%

Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above. If you are travelling as part of a group, bespoke or private group these charges may differ and they will be confirmed to you prior to your booking.

If you are prevented from travelling it may be possible to transfer your booking to another suitable person or we may be able to offer a date change for your holiday,  provided that written notice is given. An administration fee will be charged along with any other costs we incur from local suppliers, details available upon request.

If We Change or Cancel

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 15 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance.

Most alterations will be minor and while we will do our best to notify you of any changes as soon as reasonably possible if there is time before your departure, we will have no other liability to you.

If we have to make a major change or cancel your tour, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

  1. Accepting the changed arrangements,
  2. Having a refund of all monies paid including your deposit; or
  3. Accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).

Very rarely, we may be forced by "force majeure" to change or terminate your arrangements before departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. You may be able to make a claim through your travel insurance provider.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

Special Requests

Any special requests must be advised to us in writing at the time of booking e.g. diet, room location, a particular facility etc. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.  The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part.  We do not accept bookings that are conditional upon any special request being met.

Disabilities and Medical Problems

We are not a specialist disabled tour company, but we will do our utmost to cater for any requirements you may have. If you or any member of your party has any medical need or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements.  We may require you to produce a doctor’s certificate certifying that you are fit to participate in the tour. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

Complaints and dispute resolution

We make every effort to ensure that your tour arrangements run smoothly but if you do have a problem during your tour, please inform us immediately, we will endeavour to put things right on the ground. If your complaint is not resolved locally, please contact info@cornwalldiscovered.co.uk.  If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

Any complaints arising out of, or in connection with this contract that cannot be resolved by following the above procedure should be referred to arbitration.

Your Behaviour

All guests travelling with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any accommodation manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

It is the Party Leader's responsibility specifically to ensure that:

  1. No participant under 18 years of age consumes alcoholic drinks.  All local laws relating to the consumption of alcohol must at all times obeyed by participants,
  2. No participant consumes alcohol to excess
  3. Participants comply with local laws
  4. No participant uses illegal substances
  5. No participant smokes in a public area, other than designated areas, or in any other way causes a fire hazard
  6. All party members wear the seat belts provided for all journeys by minibus or coach.
  7. All party members will strictly adhere to any and all COVID-19 safety measures in place, at all times.
  8. Participants act in a responsible way and do not behave in a way likely to cause damage to property or offence to other people

Conditions of Suppliers

Many of the services which make up your tour are provided by independent suppliers. These are reflected in the terms detailed in these conditions. Some suppliers may require you to complete waiver forms, either before travel or locally, in order to execute your chosen tour. If this is the case, these waiver conditions and declaration will become a binding part of your contract with Cornwall Discovered.

Personal info and privacy

By accepting these Terms and Conditions, and pursuant to UK legislation, you consent and authorise us to request from the contracted service providers and process any personal information relating to you or your group. Your personal information and that of your party is important to us. We process your personal information so far as necessary to allow us and our suppliers to deliver your holiday. Should you have any questions about how we handle your personal information and that of your party, please refer to our privacy policy which can be found on our website at this address: https://www.cornwalldiscovered.co.uk/privacy-policy. Should you wish to stop hearing from us, by email or by any other means, please email us at info@cornwalldiscovere.co.uk detailing how you wish us to use and store your personal information.

Company Details

Cornwall Discovered  is a trading name of Cornwall Discovered Ltd and is registered in England under company number 12529200.

Problems and Emergencies

If any problems occur whilst on your holiday, please alert your local representative whilst on tour or contact the manager of your accommodation. If this does not resolve the problem please contact us directly. We would much prefer to resolve any problem at the source and at the time of occurrence (if possible). If you have an accident or are in need of immediate medical assistance you must call 999 first. Our contact number is: +44 (0) 1527 428038

COVID-19

Cornwall Discovered continues to monitor the situation and will closely follow the latest government advice as it becomes available. However, the measures currently in place for our guided- tours, day experiences and destination management services include:

  • Stringent sanitising procedures across Cornwall Discovered venues and transportation
  • A no air-conditioning policy for all our transportation. This will continue to be reviewed in line with guidance, but our transfers between sites are short and temperatures in Cornwall rarely exceed the low twenties.
  • Face masks to be worn on transportation and in indoor venues or where effective social distancing cannot be practiced. Social distancing to be exercised at all other times.
  • Hand sanitiser provided on all programmes

For our self-guided tours all party members will strictly adhere to any and all COVID-19 safety measures in place, at all times at any given place.

It is the responsibility of the lead guest on the booking, for any service, to be aware of any Covid-19 restrictions in place and how this may affect the booking for their party with Cornwall Discovered. This includes, but not limited to, a possible change in tier from the county/area you are departing from/arriving home to.

As laid out in these conditions, we will do our very best to accommodate a change in date for your booking, when possible. Charges and fees as set out above may apply. If you have to cut your trip trip short because of a tier change, we will not be able to offer you a refund for the unused portion of your trip. We strongly recommend purchasing a travel insurance policy that would cover you for such instances.

Read more about how we ensure our tours are COVID-19 secure and how we keep you safe.

  Read More